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Kiuli

Terms of Service

Last updated: July 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the website kiuli.com operated by Kiuli Ltd (“Kiuli”, “we”, “us”, “our”). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. About Our Services

Kiuli is a luxury African safari travel company. We design bespoke safari itineraries across East and Southern Africa. Our website provides information about destinations, properties, and safari experiences, and allows you to submit inquiries for personalised safari planning.

Kiuli acts as a travel consultant and intermediary between you and the lodges, camps, airlines, and other service providers that deliver the safari experience. We are not the direct provider of accommodation, transport, or activities.

3. Website Use

You may use our website for lawful purposes only. You agree not to:

  • Use the website in any way that breaches applicable laws or regulations
  • Reproduce, duplicate, or copy any content from this website for commercial purposes without our written permission
  • Attempt to gain unauthorised access to any part of our website or its infrastructure
  • Use automated systems or software to extract data from this website (scraping)

4. Intellectual Property

All content on this website — including text, photographs, images, graphics, logos, and design — is the property of Kiuli Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written consent.

5. Inquiry Submissions

When you submit an inquiry through our website, you provide us with personal information that we use to respond to your request and design safari experiences. By submitting an inquiry, you consent to us contacting you regarding your travel interests. See our Privacy Policy for details on how we handle your information.

6. Pricing and Bookings

All prices displayed on our website are indicative and are intended to give you an understanding of the investment level for different safari experiences. Actual pricing depends on travel dates, availability, group size, and specific requirements. Final pricing will be confirmed in a personalised quotation.

Kiuli designs your itinerary and issues your personalised quotation, but the booking itself is confirmed directly between you and our booking partners, iTrvl (ITRVL LLC) and the Wilderness Group (Wilderness Holdings Ltd) — not with Kiuli. A booking is only confirmed once you have accepted their booking terms and paid the required deposit or payment through their system. Until that point, all discussions and quotations are non-binding. See our Booking Terms & Cancellation Policy for full detail on payment, escrow, and cancellation terms.

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these external sites. Inclusion of any link does not imply endorsement.

8. Limitation of Liability

To the fullest extent permitted by law, Kiuli Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim arising from these Terms shall not exceed the amount you have paid to us, if any.

While we take reasonable care to ensure that the information on our website is accurate and up to date, we do not warrant that it is complete, accurate, or free from errors. Safari experiences, availability, and pricing are subject to change.

9. Indemnification

You agree to indemnify and hold harmless Kiuli Ltd and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms or your use of our website.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date. Your continued use of our website after any changes constitutes acceptance of the updated Terms.

12. Contact

If you have any questions about these Terms, please contact us: